Privacy Policy

Last Updated: November 2025

1. Introduction

IV Shop (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, make a purchase, or contact us.

By using our website or submitting your personal details, you agree to the terms outlined in this policy.

2. Information We Collect

We collect information to provide you with a secure, efficient, and personalized shopping experience.

1. Personal Information
   We may collect:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment details (processed securely through third-party gateways)

1. Automatically Collected Data
   When you visit our website, we may automatically collect:

• IP address and browser type
• Device information
• Pages viewed and time spent on the site
• Referring websites or search terms

1. Optional Data
   If you contact us for support or product advice, we may collect additional details voluntarily shared by you to help us assist effectively.
2. How We Use Your Information

We use your information to:

• Process and fulfill orders
• Deliver products to your chosen address
• Communicate order confirmations, updates, and support responses
• Improve website performance and user experience
• Respond to enquiries or product guidance requests
• Meet legal and regulatory obligations

We do not sell, rent, or trade your personal information to any third party.

4. Payment and Security

All payments are processed through secure, encrypted third-party gateways.
We do not store or have access to your credit card information.

Your personal data is protected through SSL (Secure Socket Layer) encryption and other industry-standard security measures.

5. Cookies

Our website uses cookies to improve user experience and track performance.
Cookies help us remember your preferences, analyse traffic, and provide relevant product information.

You can manage or disable cookies in your browser settings, but certain parts of the site may not function properly without them.

6. Information Sharing and Disclosure

We may share limited information with trusted service providers who assist us in:

• Delivering your orders (e.g., Courier Guy and other logistics partners)
• Processing payments securely
• Hosting our website and maintaining IT systems

These service providers are only given access to information necessary to perform their duties and are required to keep it confidential.

We may also disclose your information if required by law or to protect our rights, property, or safety.

7. Data Retention

We retain your information only as long as necessary to:

• Complete your transactions
• Provide customer support
• Comply with legal, tax, and regulatory requirements

When no longer needed, personal data is securely deleted or anonymised.

8. Your Rights Under POPIA

Under the Protection of Personal Information Act (POPIA), you have the right to:

• Request access to your personal data
• Request correction or deletion of inaccurate information
• Withdraw consent for data processing (where applicable)
• Lodge a complaint with the Information Regulator

Requests can be sent to info@ivshop.co.za, and we will respond within a reasonable timeframe.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., payment gateways or medical references).
We are not responsible for the content or privacy practices of these external sites.
We encourage you to review their privacy policies before providing any personal information.

10. Protection of Minors

Our website and services are intended for adults.
We do not knowingly collect or process personal data from anyone under the age of 18 without parental consent.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
All updates will be posted on this page with a revised “Last Updated” date.

12. Contact Information

If you have any questions or requests regarding this Privacy Policy or how your data is handled, please contact us at:

Email: info@ivshop.co.za

© IV Shop | All Rights Reserved