Please Note: The last day to place new orders is the 12th of December 2025. Have an amazing festive season!
Please Note: The last day to place new orders is the 12th of December 2025. Have an amazing festive season!
Last Updated: November 2025
Welcome to IV Shop (“we”, “us”, “our”).
These Terms and Conditions (“Terms”) govern your use of our website, www.ivshop.co.za (“Site”), and any purchases you make through it.
By accessing or using our Site, you agree to be bound by these Terms.
Please read them carefully before placing an order.
1.1 You agree to use this website for lawful purposes only.
1.2 You may not use the Site to engage in any activity that could harm, disable, or interfere with its functionality or security.
1.3 All content on this website — including text, images, and product information — is the property of IV Shop and may not be copied or redistributed without written consent.
2.1 IV Shop is a supplier of medical-grade IV therapy, IM shots, and supplements, not a medical clinic or healthcare provider.
2.2 All products are for professional or supervised use only.
2.3 Product descriptions and educational content on this website are for informational purposes and should not replace professional medical advice.
2.4 Always consult a qualified healthcare professional before using any IV or IM products.
3.1 We aim to ensure that all product information, pricing, and images are accurate and up to date.
3.2 IV Shop reserves the right to modify product details, pricing, or availability without prior notice.
3.3 All products are sourced from verified pharmaceutical suppliers and doctor-reviewed before listing.
4.1 Orders can be placed directly through our website using the secure checkout process.
4.2 Accepted payment methods include credit/debit cards and EFT via secure third-party payment gateways.
4.3 Payment must be made in full before any order is processed or shipped.
4.4 All transactions are subject to verification and approval.
5.1 IV Shop delivers nationwide across South Africa.
5.2 Standard delivery takes 2–5 working days, depending on location and product type.
5.3 A flat-rate delivery fee of R350 applies to all orders.
5.4 Cold-chain or temperature-sensitive items may take longer due to handling requirements.
5.5 Delivery times are estimates and may vary based on courier or regional delays.
6.1 Due to the medical nature of our products, we can only accept returns for items that are:
6.2 Requests for return or exchange must be made within 48 hours of delivery, with photo evidence sent to info@ivshop.co.za.
6.3 Approved returns must be unopened, unused, and in original packaging.
6.4 Refunds (where applicable) will be processed to the original payment method within 7–10 business days after inspection.
6.5 IV Shop reserves the right to decline returns that do not meet these conditions.
7.1 IV Shop guarantees that all products are genuine and sourced from certified suppliers.
7.2 We do not guarantee specific medical outcomes or results from product use.
7.3 Any product defects should be reported immediately for investigation and resolution.
8.1 IV Shop will not be liable for any direct, indirect, or consequential loss or damage resulting from:
8.2 Our total liability under any claim shall not exceed the total amount paid for the products purchased.
9.1 All personal information collected is processed in accordance with our Privacy Policy and POPIA.
9.2 We use secure, encrypted systems to protect your data and payment information.
9.3 By using our website, you consent to the collection and use of your personal information as outlined in the Privacy Policy.
10.1 All content, images, logos, and designs on this website are the intellectual property of IV Shop.
10.2 No part of this site may be reproduced, distributed, or used for commercial purposes without written permission.
11.1 Our website may include links or integrations with third-party services such as payment gateways or couriers.
11.2 IV Shop is not responsible for the accuracy, security, or performance of any third-party platform.
12.1 These Terms are governed by the laws of the Republic of South Africa.
12.2 Any disputes will be subject to the exclusive jurisdiction of the South African courts.
13.1 IV Shop may update these Terms and Conditions periodically.
13.2 Continued use of the website after updates constitutes acceptance of the revised Terms.
If you have any questions about these Terms, please contact:
Email: info@ivshop.co.za
© IV Shop | All Rights Reserved
